Shipping Policy for BOUQUETERIE:

At BOUQUETERIE, we are committed to ensuring your floral arrangements are delivered promptly and with utmost care. Please read through our shipping policy to understand the details regarding delivery times, charges, and other essential information.

Delivery Zones charge and Timelines: We offer delivery within following ranges and charges:
1. 8km from our shop location is $10
2. 8km from our shop location with any orders over $80 is free
3. 15-20km from our shop location is $15
4. 20km-30km from our shop location is $35

Delivery times and options may vary based on the recipient's location and the type of arrangement ordered. Our standard delivery hours are 10a.m to 10 p.m on weekdays and 12 p.m to 8 p.m on weekend. Please note that deliveries to remote areas may require additional time.

Delivery Charges: Delivery charges will be calculated based on the delivery address and the chosen delivery option (standard, same day express, etc.). These charges will be displayed during the checkout process before you complete your purchase.

Delivery Options:
Standard Delivery: Arrangements will be delivered within 1 day during our regular delivery hours.
Same-Day/Express Delivery: For orders placed before our cutoff time which is 5 p.m on weekdays and pre-order is required on weekend, we offer same-day delivery within our delivery zone. This service will cause an additional cost of $30 on top of original delivery charges. In addition, you need to confirm with us by phone immediately after your purchase order completed.

Delivery Confirmation: Once your order has been successfully delivered, you will receive a confirmation notification via email or SMS, providing assurance that the flowers have reached their destination.

Recipient Unavailability: If the recipient is unavailable at the time of delivery, we will make reasonable attempts to contact them. If we cannot reach the recipient and it's not suitable to leave the arrangement at the doorstep, we will arrange a re-delivery